- What audio formats and bitrates does Premium include?
-
For true enthusiasts, here's a detailed list of the formats
and bitrates you get when you go Premium:
- MP3: 256 kbits/sec
- AAC: 128 kbits/sec
- Windows Media: 128 kbits
and 64 kbits/sec
- AAC Plus: 64 kbits and
32 kbits/sec
- How much does it cost to upgrade?
-
Premium service costs $4.99 per month.
If you are looking for savings then you can choose the 1
year option for $49, or 2 years for $89.00 (18% and 25% discount respectively).
- Do you offer a money back guarantee?
-
Yes, we offer a 30 day money-back guarantee!
Try out the service to experience it for yourself. If you're
not happy after 30 days, we'll refund your money back to you.
What do you have to lose?
- What payment options do you accept?
-
We accept Visa, MasterCard, American Express, Discover and
PayPal.
- Are all channels included when I upgrade to Premium?
-
Absolutely, you get the total package of all 60+ channels!
This includes all the SKY.fm music channels directly, and over 35 other electronic and lounge music channels
from our sister service Digitally Imported (www.di.fm). Your account will work on both sites, so just login from either one and it will work!
In addition, as we add new channels periodically, they automatically
become available to Premium users first.
- Which media players can I use?
-
The Premium service works with these, and practically all
other software and hardware players:
- What is your cancellation policy?
-
You can cancel at any time, for any reason, and you will
not be billed again.
If you chose a one-time billing period then there is nothing
to cancel. You will be able to select and extend your account
yourself at any time.
There is also a 30 day money-back guarantee when you upgrade
to Premium, so you can be confident in giving this a try.
- Can I share my account with friends or family?
-
We encourage people to get their own Premium account for
the best quality of service.
Much like driving a car, two people can drive the same car
but it is best if there is only one driver at a time.
Using your Premium account in multiple places or on multiple
devices is acceptable - as long as only one user is listening
at the same time. Our system detects if there is more than
one session by the same account, and will disconnect the extra
connections within a minute.
- Can I record music from Premium streams?
-
We are legally required to discourage all forms of stream
recording. As such, we cannot be of help or provide any tools
or features to do so.
- Is the connection secure?
-
All billing operations are performed on a secure connection
so that your personal information remains confidential —
that is why we have a separate Billing Password.
Streaming connections, using the Access Password, are not
completely secure.
- Which company will bill me?
-
AudioAddict Inc is our partner company of choice to handle
the billing and Premium server technology.
Your credit card or PayPal statement may show "AudioAddict
Inc".
